If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following step:
- Email your order number, contact information, and reason for return/exchange to firstname.lastname@example.org.
- Please allow 30 days to process refund payments and returns
- Customer must pay to ship item to Spark Mercantile, Spark will pay for shipping back to the customer incase of exchanges
- Returns on Original Artworks will result in a 5% restocking fee
- Customer is solely responsible for lost or damaged returns
- Email email@example.com with questions